Pre-Paying by Check?

If you are going to pre-pay this order with a check, you will need to add the shipping charges to the merchandise total. In order to get the proper shipping charge please contact Customer Service at 800-522-2025, fax 845-246-1757 or by E-Mail.

Shipping Policy:

All orders are shipped F.O.B. ship point (usually Saugerties, New York 12477) unless items are shipped directly to you from the manufacturer (Dropshipment).

Shipping Cutoff Times: If your order was received prior to 3:00pm M-F EST, it will be scheduled to ship the same day if it is either 100% complete or you've requested a partial shipment. Please note: Orders may be held for credit or security verification. We will contact you quickly if any additional verification is necessary. Shipments requested via the US Postal Service or third party carriers may take an additional 24-48 hours to process. Please contact us if you need to make any further changes to your order or shipping method. Once your package is in transit, we will e-mail a detailed confirmation of your order which includes order total, shipping amount, and tracking information.

Orders are shipped by standard UPS ground, Parcel Post or the most reliable & economical carrier serving your area. Shipping charges will be prepaid & added to the cost of your order. Special drop shipments on large orders need extra time for production and/or truck shipment. In these situations shipping charges may follow on a separate invoice.

Shipping Quotes: Markertek sales representatives will make every attempt to provide you with a fair and accurate price quote for shipping costs. Verbal quotes are given as a guideline only and may differ from the exact cost. We reserve the right to honor only freight quotes provided in writing by Markertek.

Due to reconsignment of shipping from various freight carriers, it make take 45 days to charge/invoice for shipping and/or other related delivery charges. A separate charge/invoice containing these additional delivery/and or freight charges may occur.

Dimensional Size: Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight. In some cases, dimensional packaging charges cannot always be determined at the time of your order

Markertek cannot authorize any carrier to release a package without signature.

Truck Freight Deliveries: Some larger items sold by Markertek, such as TVs, large rack cases and furniture, must be delivered via Truck Freight. Such items may only be shipped in within the 48 contiguous United States. Truck drivers are required only to deliver to your curb-side & are not required to assist the customer beyond the point of delivery. PLEASE HAVE ASSISTANCE AVAILABLE if you have ordered a truck shipped product. Please allow 2-3 weeks for delivery of trucked items.

We Welcome International Orders Markertek wants international customers to get the very best in customer service as our USA customers receive. You may place your order on our website ($100.00 minimum order, not including shipping charges ) or if you need extra help please e-mail us or call 001-845-246-3036 and we will be happy to help you. You may also FAX in your order to 001-845-246-1757. Canadian customers can also call toll-free 800-522-2025, and are exempt from the $100.00 minimum order requirement. International Orders Will Get The Very Best in Service.

Duties / Customs / Fees: International orders are subject to local import fees, duty, customs VAT charges, and additional taxes in the country of destination.

Markertek is not responsible for, nor can give any specific information on import fees, duty, procedures or taxes you must pay when your merchandise arrives. Certain freight carriers have set clearing houses that may incur separate transit charges. If a shipment is refused by you, you are responsible for all outbound and return freight charges as well as any penalties up and above the agreed transaction.

We advise you contact your local government import office for information regarding imported merchandise and all steps necessary to receive goods purchased from the United States Of America.

Markertek will provide all necessary export paperwork to ship your merchandise in a timely fashion. We are required to tag all packages with the exact value of merchandise. All international orders may require extra time for processing and we cannot guarantee time sensitive deliveries.