Guarantee, Terms & Conditions

Order Placement & Payment

Order Acceptance: All orders are subject to approval at our headquarters in Saugerties, New York (USA) 12477. Our sales associates are ready to take your order on our toll-free lines Monday - Friday, 8:30 AM to 6:00 PM ET. Certain products announced by the manufacturer may not be available and are therefore listed as preorder items. We will do our best to give customers an anticipated delivery date based on our suppliers’ estimations. These estimations are subject to change. If you choose to order such an item, your credit card will not be billed until the item has shipped. All orders placed through Markertek are subject to a standard $3.00 handling charge. This charge is reflective of the cost of processing and packaging your order and is a guarantee of our service during and after the sale.

Open Account: Most accounts can be credit scored within 48 hours via our direct link with Experian. Orders from Experian rated firms, government agencies & public institutions, meeting our credit standards, will be shipped on open account. Terms are NET 20 days from date of invoice. We will charge 1.5% Late Charge per month (18% annually) on all past due balances. Open account is also available to other businesses & private institutions pending our credit approval. Credit references from a bank & trade sources including account numbers, addresses & phone numbers are required for credit clearance (please allow 30 days).

  • All Employees/Representatives are fully accountable for all purchases made on your account. Any unauthorized purchases are entirely your responsibility.
  • Hardcopy Purchase Orders are still encouraged to be forwarded via mail/fax. All orders are to be marked "Confirmation of Order" to avoid internal duplication of order.
  • Partial/Ship Complete option - Please be sure that your Accounts Payable dept will pay for any partial shipments and is responsible for any order you've authorized the release of.
Credit Applications: Apply Online

Credit & Charge Cards: Visa, Mastercard, Discover & American Express orders are accepted. Please supply your account number, full name as it appears on your card, expiration date, security code and billing address. All cards are subject to verification of billing & shipping address. Shipping and Handling charges will be added to the charge slip when applicable.

Debit Cards: Markertek is not responsible for spending holds or insufficient fund availability on debit card transactions or declined amounts. There are two transaction allocations applied to every order, initial funds verification and charges of the actual sale. Check with your financial institution's policies concerning any debit card related issues, which may vary depending on use.

Prepaid Orders: Orders requiring payment in advance are guaranteed to be fulfilled in a timely manner. In the event a prepaid order is unable to be fulfilled, a refund check may be issued without penalty or fees.

PayPal Accounts: or other instant online payments are not accepted / supported by Markertek.

International Orders: Minimum purchase of $100.00 required for all International Orders. All accounts outside of the U.S.A. are encouraged to pay by Wire Transfer, Letter of Credit, or Cashiers Check, in advance of shipment. If you need help, please e-mail us or call 001-845-246-3036 and we will be happy to assist you. Canadian customers can call toll-free 800-522-2025. International Orders Will Get the Very Best in Service.

International Credit Card Policy: All international credit cards are subject to advanced verification (billing name / address & ship to address, if different from billing) to complete the sale. This may delay the shipment of your order, as some banks in certain countries have strict laws prohibiting personal information requests. We reserve the right to refuse or cancel orders that cannot be validated. A customer service representative will contact you with further information or make alternative arrangements.

Duties / Customs / Fees: International orders are subject to local import fees, duty, customs VAT charges, and additional taxes in the country of destination.

Markertek is not responsible for, nor can give any specific information on import fees, duty, procedures or taxes you must pay when your merchandise arrives. Certain freight carriers have set clearing houses that may incur separate transit charges. If a shipment is refused by you, you are responsible for all outbound and return freight charges as well as any penalties up and above the agreed transaction.

We advise you contact your local government import office for information regarding imported merchandise and all steps necessary to receive goods purchased from the United States of America.

Markertek will provide all necessary export paperwork to ship your merchandise in a timely fashion. We are required to tag all packages with the exact value of merchandise. All international orders may require extra processing time and we cannot guarantee time sensitive deliveries. Some international banks do not allow verification of your credit card or financial information. Markertek will make every attempt to do so but may have to decline a sale if this necessary information is not made available to us.
Sales Tax: We collect sales tax for the order total including (where applicable) the shipping charge, whether the shipment originates from our offices or is shipped directly from the manufacturer, when orders are shipped to any jurisdiction that requires us to collect and remit state and/or local sales or use tax. Sales tax will not be collected on orders shipped to Alaska, Delaware, Montana, New Hampshire or Oregon. Some items may be exempt from sales tax in certain states and jurisdictions based on your taxpayer status, use of the equipment, or other specifics of the local law. As required by the designated state’s tax compliancy regulations, please provide your tax exemption form within the required amount of days from placing the order (check with your state’s tax compliancy regulations for a time limit to provide valid exemption certificate). If you haven’t established your tax-exempt status with us already, you may enter your exemption number in the comments box during checkout and email a copy of the certificate to [email protected]. We will then get your account set up and remove the sales tax from your order.

General Sales Policy

Substitutions: We reserve the right to substitute items of comparable function & quality in cases where the manufacturer has discontinued or has difficulty in delivering a specified item. We will do our best to provide notice prior to substituting any item. Substitutions may be returned.

Bids, Quotes & Contracts: Special offers, bonuses, instant savings & premiums presented by Markertek do not pertain to bid, quote & contract sales.

Contact a Markertek Sales Specialist at:
Toll-Free: 800-522-2025
International: 845-246-3036

Prices: All prices are subject to change without notice. Orders will be invoiced at pricing prevailing at the time of shipment. Prices are not guaranteed. List prices shown on this website are suggested by the manufacturer of the respective item. When the manufacturer has not established a list price, Markertek will establish its own list price based on what we believe the market value to be for that item. This does not mean that we have ever sold the item at list price..
Low Price Guarantee: We will do our very best to meet or beat any legitimate publicly advertised price from an authorized dealer on any item that we sell. Prior to order, please e-mail a copy of a competitor’s quote or web page displaying a lower price.

Special Offers, Closeouts and Demo/B-Stock Items: Special pricing and availability on New/Unused, Closeout or B-Stock items is valid solely for items that are In Stock, and quantities may be limited. Please contact sales if you wish to purchase several Special Offer, Closeout or Demo/B-Stock Items to ensure availability.

Cancellation Charge: All transactions requiring special ordering, handling, parts, labor or freight are subject to charges based upon cancellation

Computers & Software Sales Policy

Due to restrictions placed upon us by manufacturers, computers, installed computer accessories & software are warranted by the manufacturer only. Installation of unauthorized computer hardware, computer programs and software, including files downloaded and accessed on the Internet, can introduce security vulnerabilities. We are not responsible for anything installed on your device(s). You must contact each manufacturer directly for operating system & software updates. All provided/configured software is registered with the respective software companies & is subject to terms and conditions of use thereof.

All software purchases are non-returnable. Once an activation code is transmitted via email or communicated via any other means, all sales are final.

Shipping Policy

At Markertek, we always strive to meet your delivery needs while shipping your order at the lowest possible rates! We offer Free Ground Shipping on thousands of items for website orders over $49.00. Orders under $49 may qualify for $9.95 Flat Rate Shipping. Please read all shipping policies as well as the terms and conditions on this page before selecting the shipping option on your order. Take advantage of our Live Chat or call us any time at 800-522-2025 if you have any special delivery needs, requests or questions.


Free Shipping & Flat Rate Shipping offers are only available in the contiguous United States and only available to those orders shipping to a single address. It may not be combined with other offers or discounts. Orders shipped to Alaska, Hawaii, or International addresses do not qualify.

Look for this banner: 

on product pages, brand listing pages and category pages to indicate if the product(s) you are purchasing are eligible for Free Ground Shipping.

Markertek will determine the free shipment carrier at its discretion using the most reliable & economical carrier serving your area. Common carriers include UPS, FedEx and the United States Postal Service. Delivery times range from 3 to 10 days, depending upon the distance to the destination.

Free Shipping & Flat Rate Shipping do not apply to special orders or oversized/overweight products. Expedited services such as overnight, 2-day, 3-day and express service also do not qualify. Expedited shipping is available at an additional cost and calculated at checkout.

If you return a purchase delivered using a free shipping method, then the cost of shipping will be deducted from any refund or credit if applicable.

For those items not eligible under the terms & conditions of Free Shipping, the shipping charges will be prepaid & added to the cost of your order. Special drop shipments on large orders need extra time for production and/or truck shipment. In these situations, shipping charges may follow on a separate invoice.

All orders are shipped DAP (Delivered at Place). Orders are typically shipped from our warehouse located in Saugerties, New York, unless shipped directly to you from the manufacturer (drop shipments).

Shipping Quotes: Markertek sales representatives will make every attempt to provide you with a fair and accurate price quote for shipping costs. Verbal quotes are given as a guideline only and may differ from the exact cost. We reserve the right to honor only freight quotes provided in writing by Markertek.

Due to reconsignment of shipping from various freight carriers, it may take 45 days to charge/invoice for shipping and/or other related delivery charges. A separate charge/invoice containing these additional delivery/and or freight charges may occur.

Dimensional Size: Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight. In some cases, dimensional packaging charges cannot always be determined at the time of your order. UPS and FedEx currently impose surcharges for packages exceeding 48” and 96” in length. This is a carrier charge and not a charge imposed by Markertek.

Shipping Cutoff Times: If you choose an expedited ship method, and your order was received prior to 3:00PM ET, Monday thru Friday, it will be scheduled to ship the same day if it is either 100% complete or you've requested a partial shipment. UPS and FedEx ground shipping methods require up to 24 hours of processing time before shipment. Please Note: Orders may be held for credit or security verification. We will contact you quickly if any additional verification is necessary. Please contact us ([email protected]) if you need to make any further changes to your order or shipping method. Once your package is in transit, we will e-mail a detailed confirmation of your order which includes order total, shipping amount, and tracking information.

Signature Required on Residential Shipments: Our carriers require a signature on some shipments sent to a residential address. Please plan accordingly so your package can be delivered in a timely fashion.

Package Release: Markertek cannot authorize any carrier to release a package without signature.

Truck Freight Deliveries: Some larger items sold by Markertek, such as TVs, large rack cases and furniture, must be delivered via Truck Freight. Such items may only be shipped within the 48 contiguous United States. Truck drivers are required only to deliver to your curb-side & are not required to assist the customer beyond the point of delivery. PLEASE HAVE ASSISTANCE AVAILABLE if you have ordered a truck shipped product. Please allow 2-3 weeks for delivery of trucked items.

Please Note on All Truck Freight Deliveries: Inspect the pallet or container carefully prior to signing the Bill of Lading. Most freight carriers will not cover damages once the BOL has been signed.

Expedited Shipping Policy: The delivery time guarantee of expedited services (Overnight, Next Day, 2-Day, etc.) is subject to the terms of the shipping carrier. We use UPS and FedEx as our primary carriers and suggest you check their current policies prior to selecting an expedited service. Shipment reimbursement is subject to carrier policy at the time of transaction.

Return Policy

Merchandise in the original, unopened manufacturer's package that is undamaged may be returned PREPAID via an insured service within 30 days from date of receipt. Returns are subject to an inspection & restocking charge of up to 25% of the merchandise value (except in-warranty defective merchandise or merchandise shipped in error by Markertek). Shipping & handling charges are not refundable. All returned merchandise must be in resalable condition & include all blank documentation, manuals, warranty cards, accessories etc. and any free items if they were included with the original purchase. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge. Any returns after 30 days are subject to refusal.

Please Note: The following items are not returnable unless shipped in error or defective.

  • Non-stock/Special order items and custom items are non-cancelable and non-returnable.
  • Software & Copyrighted materials.
  • Bulk Wire & Cable Cut to Order by the foot.
  • Bulbs / Lamps, chemicals, batteries and similar expendable items.
  • Underwater equipment that has been submerged.
  • Computer and PCI cards.
  • Items not in original packaging. (Blister packed, original factory product boxes).
  • Manufacturer Direct Drop-Shipped items, if deemed returnable by our returns department, will be subject to the vendor’s restocking fees in addition to Markertek’s.

All returns may be subject to a 15%-25% inspection & restocking charge (except for in-warranty defective merchandise or merchandise shipped in error by Markertek).

If you return a purchase delivered using a free shipping method, then the cost of shipping will be deducted from any refund or credit if applicable.

Shipping and handling charges incurred by any returned item are not refundable (except for merchandise shipped in error by Markertek).

All returned merchandise must include all documentation, manuals, warranty cards, literature, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or restock up and above the standard percentage charge.

All returned merchandise must be re-packaged as "a box within a box." Please do not ship your return in the original manufacturer product boxes as the primary packaging. Boxes can be marred and damaged, which will degrade the condition of the box and will seriously affect its restocking/resale value.

Markertek will make every attempt to assist you if a product you've purchased from us has failed or needs repair. We may be unable to provide emergency loaner or replacement items at no charge.

Repair Charges/Service Fees: If you have purchased an item that is outside of the 30 days return policy and requires service or repair, we encourage you to contact and make arrangements directly with the manufacturer. This is a more convenient avenue for you to communicate and deal directly on product issues and have the manufacturer expedite and extend their expertise to you. If the item is sent to us to manage with the manufacturer, service fees for all items may be incurred. Any additional repair and freight charges may also apply. Please contact our customer service department for advisement or warranty repair information.

Please allow ample time for processing your return (typically your next credit card statement). If you have any questions regarding the status of a return & or the eligibility of an item you wish to return, feel free to contact your account representative.

Questions? Email the Returns Department.

Damaged Merchandise Policy

We use the finest packing materials available & every effort is made to prevent damage. We often place the manufacturer’s box inside our own for additional protection. Damaged Item Claims must be made with the carrier within two (2) business days of merchandise receipt. In the event damaged merchandise is received, retain the original shipping carton as proof & take the following steps:
  • United Parcel Service (UPS - 800-742-5877) - Contact your local UPS office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your UPS representative. Keep a record of the name and extension of the representative.
  • Federal Express (FedEx - 800-463-3339) - Contact your local FedEx office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your FedEx representative. Keep a record of the name and extension of the representative.
  • Parcel Post (USPS) – If merchandise is damaged, take the package to your local post office & file a damage claim. The post office will investigate the claim & make restitution to cover the damage. Keep a record of the postal representative who assisted you with the claim.
  • Truck Line – If merchandise is delivered to you in a damaged condition, note the nature of the damage on the driver's copy & your copy of the freight bill. Have the driver sign both copies. You can now file a claim with the carrier. If concealed damage is found, keep the damaged carton & call the truck line immediately for an inspection report.

Lost Merchandise Policy

Merchandise lost in shipment will be replaced upon notification from the carrier of non-delivery and after a claim is filed.

Claims & Shortages: Claims for shortages/missing items must be made to Markertek within two (2) business days of shipment receipt. Claims for non-delivery must be made within ten (10) business days from date of invoice in order to properly assist you in your claim against the carrier.
Partial Shipments & Backorders: Every effort is made to ship orders fast & complete. We will partial ship & backorder where we deem appropriate unless otherwise instructed. Backordered items will be automatically shipped & invoiced when they become available. Partial shipments are due for payment within 20 days of invoice date. Some drop shipments, furniture & large production orders may require extra time for delivery (please allow 4-6 weeks). If you cannot accept partials, please indicate in writing on your purchase order or select the Ship Complete option during checkout.

Limited Warranty & Liability

The warranty period for products sold by Markertek are governed by the policies of the product manufacturer. If the product is defective in material or workmanship, or fails to operate for its intended purpose as described during the warranty period, you can contact the manufacturer directly or we can assist to have it repaired or replaced. There are no other express or implied warranties except as set forth herein. Markertek or Tower Products Incorporated shall have no liability or warranty covering you or any third party for special, incidental, indirect, exemplary or consequential damages or any other economic hardship arising out of the use or inability to use the products, and in all cases our liability is limited to strictly to replacement, repair or the value of the product purchased. Markertek is not responsible for typographical or photographical errors and reserves the right to make adjustments or corrections due to changes in the market or product discontinuations. All pictures which appear in TVs and video equipment are simulated. Please remember to back up all data before computer hardware or software installs. We are not responsible for lost data.

Privacy Policy

Our Privacy Policy has been relocated.

Errors & Omissions

Markertek strives to provide accurate and complete information published in our catalogs and on our web site(s). Unfortunately, some documents and graphics published on this website may contain technical inaccuracies or typographical errors. Markertek makes no representations about the suitability of the information and graphics presented on this site. We rely on our suppliers to provide clear and accurate product information. Product images are provided to Markertek by the manufacturer, and as such, we are not responsible for their accuracy or any copyright infringement liabilities. All such documents and graphics are provided "as-is" without warranty of any kind.

If a product is listed at an incorrect price, Markertek shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Markertek shall immediately issue a credit in the amount of the incorrect price.
Right of Offset / Correction: Markertek retains the right at any time, without prior notice, to apply open due amounts to purchaser provided pay methods. (To correct orders to current market pricing, open freight amounts, finance/collection charges, over terms invoices and any / all owed amounts.)

Note: Markertek does not guarantee Markertek prices listed on other web sites or price engines.

Driving Directions

The Markertek USA Distribution Center is located at 1 Tower Drive, Saugerties, NY and is 100 miles north of New York City and 50 miles south of Albany New York. All merchandise pickups must be arranged in advance. Pickups are between 8:30AM & 4:30PM ET.

From the South: Take exit #20 (Saugerties) off the New York State Thruway. Take a right on Route 212, and another quick right (before Mobil station) onto Kings Highway. Proceed down Kings Highway about three miles and look for Crossroads Technology Park sign on the left hand side in front of the Markertek Distribution Center.
From the North: Take exit #20 (Saugerties) off of the New York State Thruway. Take a left on to Route 32. At next intersection (Route 212), take a left which will take you over the Thruway. Go straight through the next traffic light at McDonalds and prepare to merge right. Take a right at the next traffic light before the Mobil station onto Kings Highway. Proceed down Kings Highway about three miles and look for Crossroads Technology Park sign on the left-hand side in front of the Markertek distribution center.

Markertek News Channel Use & Permissions

Markertek may include your name and/or company name as well as a brief mention of your patronage in our social media posts, catalog, newsletters or RSS feeds. This is not an endorsement of our products or services, just an acknowledgement of the hard-working customers that we serve daily in the professional Video, Audio & IT industries.

Packing Material

Our never-ending goal is the optimal approach of durability & sustainability.

We use the finest packing materials available to make sure your packages and products arrive safely. We will often place the manufacturer’s box inside our own for additional protection.
Our packing materials are in place as part of our commitment to sustainability and the protection of our environment. Our air pillow packaging keeps package weight down and is made of fully recyclable film containing reclaimed raw materials from production recycled materials. Our fill-pack paper packaging material is biodegradable and made from renewable resources. Finally, we regularly recycle and reuse packaging material from our inbound packages in our outbound packages.

Legal Notices

Supplier Indemnification:

These terms and conditions apply when referenced by any purchase order or other documentation of Tower Products Incorporated or any of its affiliates.

Except for liabilities proven in a court of law to be resulting from Tower’s negligence, Supplier shall protect, defend, indemnify, assume any liability, save and hold harmless Tower Products Incorporated, its officers, directors, employees, successors and assigns, from and against any allegations, claims, demands, lawsuits, liabilities, penalties, losses, damages, charges, settlements, judgments, costs and expenses (including reasonable attorneys' and experts' fees), which may be incurred by or asserted against Tower Products Incorporated ("Liabilities") relating to any product or service covered by this purchase order, including, but not limited to, all Liabilities arising out of, or allegedly based on: (i) any alleged product defect or product liability claim, including, but not limited to, improper or insufficient product labeling by Supplier, failure by Supplier to warn or to label; (ii) any breach by Supplier of its product warranty or representation (express or implied); (iii) errors in the Supplier's product literature, including operating instructions parts manuals ("OIPM"); (iv) any product regulatory action; (v) any actual or alleged violation by Supplier with respect to any international, federal, state or local treaty, law (including common law), statute, ordinance, administrative order, rule, regulation or regulatory proposition, enactment or resolution ("Laws"); (vi) any claim that any product in the form supplied by Supplier infringes any patent, trademark, copyright or trade dress or any other violation of a third party's proprietary or contract rights;; or (vii) any breach by Supplier of any of its certifications, warranties, representations and obligations under this purchase order.

Supplier shall have the right to direct any claim or suit, and to adjust and settle any Liabilities; provided, however, that no settlement of any Liabilities shall be binding on Tower without its prior written approval, for which Supplier is liable under the terms of this purchase order, including the right to select legal counsel and/or claims adjusters. Tower Products Incorporated agrees to give Supplier written notice as soon as reasonably possible of any claim or suit known to Tower for which Tower seeks indemnification, and to reasonably cooperate with Supplier in the defense of any such claim or suit. Tower Products Incorporated may, at its sole expense, retain its own counsel to participate in such defense.

California Proposition 65:

California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and hope that the information below helps with your buying decisions. Proposition 65 requires the State of California to publish a list of chemicals known to cause cancer or birth defects or other reproductive harm. This annually updated list includes more than 800 chemicals. Proposition 65 requires businesses like ours to notify Californians about significant amounts of chemicals in the products they purchase to help consumers make informed decisions about protecting themselves from exposure to these chemicals.

Copyright ® 2021 Markertek Video Supply, a division of Tower Products Incorporated. Certain products in this website and print catalogs are covered by U.S. patents and/or patent applications. No copying or reproduction of the format of this website, catalog, or any of the designs, layouts, copy or pictures is permissible without the express written consent of Markertek Video Supply. Copyright form SE has been submitted, and any and all acts of copyright infringement shall be legally pursued by Markertek Video Supply toward complete recovery & relief.

All logos and tradenames used within this website and our print catalogs are respective trademarks of their corporations.

MARKERTEK® and TECNEC® are registered trademarks of Tower Products Incorporated, registered in U.S. Patent and Trademark Office. All rights reserved.